Privacy Policy

Last Updated: February 23, 2026

Leo AI Agency ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use Leo AI Platform.

1. Information We Collect

1.1 Personal Information

We may collect the following personal information:

• Name and contact information (email, phone number)
• Company name and business information
• Payment and billing information
• Account credentials and preferences

1.2 Usage Data

We automatically collect certain information when you use our Service:

• IP address and device information
• Browser type and version
• Pages visited and time spent
• Interaction with AI agents
• Conversation data and analytics

1.3 Customer Conversation Data

Our platform processes customer conversations on your behalf. This may include:

• Chat transcripts and messages
• Voice recordings (if applicable)
• Sentiment analysis data
• Intent classification data
• Customer interaction metrics

2. How We Use Your Information

We use the collected information for the following purposes:

• Provide, operate, and maintain our Service
• Process your transactions and manage subscriptions
• Improve and personalize your experience
• Analyze usage patterns and optimize performance
• Send administrative information and updates
• Respond to customer inquiries and support requests
• Train and improve our AI models
• Detect and prevent fraud or security issues
• Comply with legal obligations

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

3.1 Service Providers

We engage third-party companies to facilitate our Service, including:

• Cloud hosting providers
• Payment processors
• Analytics services
• Customer support tools
• AI model providers (OpenAI, Google AI, Anthropic)

3.2 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to:

• Provide our Service to you
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When information is no longer needed, we will securely delete or anonymize it.

6. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a structured format
• Objection: Object to certain data processing activities
• Restriction: Request restriction of processing
• Withdraw Consent: Withdraw previously given consent

To exercise these rights, please contact us at hello@leoaiplatform.com

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Maintain your session and preferences
• Analyze usage patterns and improve our Service
• Provide personalized content
• Measure the effectiveness of our marketing

You can control cookies through your browser settings. Note that disabling cookies may affect Service functionality.

8. Third-Party Integrations

Our Service integrates with third-party platforms, including:

• WhatsApp, Instagram, Facebook Messenger, Telegram
• OpenAI, Google AI, Anthropic, Grok
• Supabase, MySQL, PostgreSQL
• Google Sheets, Airtable
• Slack, Discord

These third parties have their own privacy policies. We are not responsible for their practices.

9. International Data Transfers

Your information may be transferred to and maintained on servers located outside your jurisdiction. By using our Service, you consent to such transfers. We ensure appropriate safeguards are in place.

10. Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect information from children. If you become aware that a child has provided us with personal information, please contact us.

11. GDPR Compliance

For users in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR). Our legal basis for processing includes:

• Performance of a contract
• Legitimate interests
• Consent
• Legal obligations

12. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of the sale of personal information
• Right to non-discrimination

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically.

14. Contact Us

If you have questions about this Privacy Policy, please contact us: